Online Learning Help Center

Welcome to our Online Learning Help Center


Our online learning takes place on Zoom, Google Meet, and Google Classroom. These guides will help you make the most of our online learning experience.


01 Check your emails


You will receive an email from us with a link and password for your Zoom or Google Meet session before each session starts.If your course will use Google Classroomyou will have to sign in on your computer and join classes. Our facilitator will send you: link, class code, and invite.

    02 The equipment you need to participate in online classes


    • A laptop or a tablet. You can use your smartphone, but that may have some limitations
    • A stable internet connection
    • An up-to-date web browser, Chrome
    • A webcam - this is normally part of your laptop or tablet. If you are using a desktop PC, you may need to have an external webcam
    • A microphone - this is normally part of your laptop or tablet. If you are using a desktop PC, you may need to have an external microphone.

      03 Before lesson sign in to Google Classroom with the correct account.


      For instructions, go to How do I sign in to Classroom?

      04 Read the ground rules for participating in classes live online


      • Join about 10 minutes before the start, so the facilitator can admit you to class. 
      • Dress as you would for class. Facilitator and your classmates will be able to see you.
      • Speak clearly and take your turn.
      • Avoid background noise. Ask anyone else in the house to keep quiet and behave appropriately if they move across the camera.
      • Switch off your microphone when you are not speaking to cut off any background noise and if anyone start talking to you.
      • Recording. Students are NOT allowed to record classes without the permission of the facilitator.